Refund & Return Policy

Custom orders are made for you

Custom products are printed to your specifications after you order. Please check spelling, design placement, quantities, colors and sizes carefully before you approve and pay.

Payment

Standard custom orders, including business and bulk orders, require full payment before production begins. Alternative payment terms for large commercial orders are available only when individually approved in writing.

A quote request does not reserve production time and is not a confirmed order.

Cancellations

You may request a cancellation before production begins by contacting us with your order number.

For pre-production cancellations, a deduction for work already completed, such as artwork preparation or materials already ordered, applies only where it was clearly disclosed to you and is permitted by law.

After production begins

Once production begins, personalized and custom-made items generally cannot be canceled or returned for a change of mind, including a different size or color preference, subject to applicable law.

Mistakes in spelling, design, placement or sizing that you approved are generally not eligible for a complimentary replacement.

Wrong, damaged or defective items

If we ship an incorrect, damaged or materially defective item, contact us with your order number and clear photos of the item and the problem.

Please report problems within 7 days of delivery where practical. This request helps us investigate quickly and does not limit any rights you have under applicable law.

We review verified production errors and offer an appropriate remedy, such as a replacement or refund, consistent with applicable law.

When a return is needed because of our verified error, we cover reasonable return shipping.

Refund timing

Approved refunds are initiated within a target of 5–10 business days to your original payment method. Your bank or payment provider may take additional time to post the refund.

How to contact us

Email Wrekagecustoms@gmail.com or use the contact form in our Help Center. Include your order number.