How can we help?

How do I place an order?

Choose Design Your Own for a custom piece, or Wrekage Merch for finished designs. For custom items you'll pick your garment, quality level, size and print placement, add your artwork or text, review it, then pay through secure Shopify checkout.

What should I check before paying?

Custom orders are made exactly to your specifications. Please double-check spelling, design placement, quantities, colors and sizes before you approve and pay.

How do I check my order status?

Your Shopify confirmation email has your order details. For questions, contact us with your order number.

Can I change or cancel an order?

Contact us as soon as possible with your order number. Changes and cancellations can be requested before production begins. See our Refund & Return Policy for details.

What can I customize?

Available options depend on the product. Customizable garments currently live in the Wrekage Design Studio on the product page; other garments are marked Coming Soon until they're ready.

How does designing work?

Pick a garment on Design Your Own, then customize it in the Wrekage Design Studio on the product page. Your finished design goes straight to the Shopify cart for secure checkout.

How are designs printed?

Most orders are printed using DTF (direct-to-film) printing. The owner personally handles production, quality checks, packing and shipping.

What artwork works best?

High-resolution artwork gives the best result. Low-resolution or blurry files may print poorly, so send the largest, clearest version you have.

Can I use any logo or image?

You must have the legal right to use any logo, artwork or trademark you submit. We may decline designs we can't legally print.

Do you redraw or fix artwork?

Artwork recreation and revisions aren't guaranteed. If your file needs work, we'll let you know before production.

Which file type is best?

A high-resolution PNG with a transparent background is preferred. If you have a different file type, contact us before ordering and we'll confirm whether it can be used.

How do I choose a size?

Sizing varies by manufacturer, brand, garment style and fit. Check the size chart on the specific product, and compare it to a garment you already own.

How do I care for my printed apparel?

Wash inside out in cold water with mild detergent. Avoid bleach. Tumble dry low or hang dry, and don't iron directly over the print. Follow the garment's care label if it says otherwise.

How long will my order take?

Standard custom orders typically target 5–10 business days for production after payment and any required artwork approval. This is an estimate, not a guaranteed deadline. Shipping time is separate.

What can add time?

Large orders, complex designs, supplier delays, holidays and high order volume may need extra time.

Do you offer rush orders?

Rush service isn't guaranteed and must be approved before payment. Contact us with your deadline first.

How do bulk quotes work?

Use the quote request to share your garments, quantities, sizes, logo/artwork details and deadline. We'll follow up with an agreed scope, price and production timeline.

Is my quote request an order?

No. A quote request doesn't reserve production time and isn't a confirmed order. Large orders are confirmed only after scope, price and timeline are agreed.

When do I pay?

Standard custom orders, including business and bulk orders, require full payment before production begins. Alternative terms for large commercial orders are available only when approved in writing.

Do you offer volume discounts?

Pricing depends on your order details and is confirmed in your quote.

How do group orders work?

Request a group quote with your event, quantities, sizes, design ideas and date. We'll confirm details, price and an individual timeline before the order is placed.

Can each person pay separately?

Not yet. Group orders are currently arranged through one quote and one order.

How much is shipping?

Available shipping destinations, methods and charges are shown at checkout when applicable. Shipping time is separate from production time.

Will I get tracking?

Tracking is provided when the selected shipping method supports it.

Tracking says delivered, but I don't have my package.

Check around your delivery spot and with neighbors, then contact us with your order number so we can help.

Can I return a custom item?

Custom items are made for you, so once production begins they generally can't be canceled or returned for a change of mind. Approved spelling, design, placement or sizing mistakes generally aren't eligible for a free replacement.

What if my item is wrong, damaged or defective?

Contact us with your order number and clear photos, ideally within 7 days of delivery. We'll review it and offer an appropriate remedy, such as a replacement or refund, consistent with applicable law. We cover reasonable return shipping for our verified errors.

How long do refunds take?

Approved refunds are initiated within a target of 5–10 business days. Your bank or payment provider may take additional time.

How does VIP work?

VIP isn't available yet. Benefits, billing, eligibility, redemption and cancellation details will be shared when the program officially launches.

Do I need an account?

No. You can order through secure Shopify checkout. Your confirmation email holds your order details.

Can I reorder a past design?

Contact us with your previous order number and we'll help you reorder. Saved designs in your account aren't available yet.

How do I reach you?

Email Wrekagecustoms@gmail.com or use the contact form below. Include your order number if your question is about an existing order.